Facts only. Never conclusions.
This is the rule every page on the registry is written to. It is published so that readers can hold the registry to it.
✕ Never published
"Vendor X failed the event"
"Their service is unreliable"
"They lied about the cause"
"Avoid this vendor"
"This was clearly negligence"
✓ Always published
"4h 20m scheduled play. Recorded disruption: 41 min. Vendor of record: X."
"Reliability Score 58/100. Methodology published in full."
"Vendor statement: [verbatim]. Organizer statement: [verbatim]. Machine log: [data]."
"Root cause NET-NOBK. Evidence tier: Verified. Under Advisory Board review."
"Backup uplink: none declared."
The five rules
1. Record the measurement, not the judgement
A duration, a timestamp, a percentage and a code are facts. "Unacceptable", "shambolic", "negligent" and "unprofessional" are characterisations. The registry publishes the former and never the latter.
2. Attribute to a code, not to a person
Responsibility is assigned by root cause code to a category of party — vendor, venue, ISP, publisher, organizer. The registry names companies. It does not name individual staff.
3. Publish the reply beside the claim
Where a record names a party, that party's response appears on the same page, at the same prominence, unedited. Not in a footnote, not in smaller type, not on a separate page. Where no reply was received, that is stated as a fact with dates.
4. Mark the evidence tier honestly
A community report is not machine data and is never presented as though it were. Unconfirmed material is labelled as such and excluded from scoring.
5. Amend, never erase
When a record is wrong it is corrected, the correction is logged publicly, and the change is written to the tamper-evident audit chain. Records are not quietly deleted.
The test applied to every page
Before publication, one question is asked of every sentence: if this page were read aloud in a courtroom by counsel for the party it names, would it read as a neutral record? If there is doubt, the adjective is removed and a number is put in its place.
Legal basis
Truth is a recognised defence to defamation in Pakistan, as is fair comment on a matter of public interest. Both defences depend on what was actually published. A published measurement is defensible; a published characterisation invites argument about intent. This standard exists so the registry never has to argue about intent.
Any party who believes a record is factually inaccurate may submit a correction request. Substantiated errors are corrected within 48 hours and logged publicly.